Policies

Payment is due at the end of the visit. We accept Visa, MasterCard, Discover Card, debit cards, checks, and cash.

Bounced checks are no fun. In addition to any fees imposed on you by your bank, we also charge a fee for bounced checks, to cover the fee our bank charges us.

In the event an account is not paid in full, we will reach out to you directly by sending statements and by email or phone. If these efforts don't work, unpaid accounts will be submitted to a collection agency. We rarely have to take this step, but if we didn't do this, then the costs of the unpaid accounts would need to be carried by our paying clients in the form of higher fees.

We respect your privacy.  We hate spam just as much as you do, so we don't send it. We do not sell your information. We take security precautions to protect electronic files. We shred paper documents containing detailed client information before recycling them.

Where necessary to help us care for your animals, we may share information with other providers such as veterinarians, pharmacies, and companies directly assisting us in the management of our practice. In using this website, particularly if you create an account and access features available to you once you are logged into the site, we collect information necessary to provide a customized browsing experience. In doing so, however, our focus is on serving you, and we think keeping your information private is the right way to do that.

You, on the other hand, are welcome to share our contact information with all your friends.